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Do you need a phone solution that offers the flexibility to make and receive all business calls, without disruption or downgraded performance? The COVID-19 pandemichas left many companies with no choice but to instruct staff to work remotely or from home. As we settle into this new norm, the challenge for some organizations is the ability to maintain productivity and meet client needs with the tools they already have. For many, the solution can be found in theirCisco Unified Communications phone system.
In this article, we outline some of the key features of Cisco phones that are helping remote employees to maintain productivity.
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Single Number Reach
![Cisco Cisco](https://www.epfl.ch/campus/services/wp-content/uploads/2018/12/jabber2.png)
Single Number Reach (known as Cisco Mobile Connect) rings your cell phone simultaneously with your desk phone. It also directs the call back to a corporate voicemail if unanswered. This setup is helpful to ensure direct and hunt group (a group of people set up to take incoming calls) related calls are getting to a user’s mobile device. This feature supports time-of-day configuration, meaning you can set a schedule that only works during business hours, enabling more flexibility than just call forwarding. Note: the Single Number Reach solution requires configuration on the back end of your system for each user.
Call Forwarding
Most systems are already set up to allow call forwarding, which can be done on a user’s phone or via the admin portal.Call Forwarding has the advantage of convenience when compared to Single Number Reach (has more flexibility but does require some labor to initially configure). The disadvantage is that Call Forwarding sends voicemails to a mobile device voicemail box vs. a corporate one. If your business messages have the potential to contain sensitive information, this feature may not be an option for you. In addition, Call Forwarding only works for direct calls and not calls sent to a hunt group.
If you would like to use Call Forwarding, these general steps work to for most phones:
- Press the CFwdAll or Forward All softkey (this differs depending on model)
- Enter the number you want to forward to, including your normal access code for external calls
Tip: If you don’t see the softkey on your phone, you may need to click the “more” or “…” button to see additional softkeys: https://youtu.be/ZfPHufiRmWs
Jabber Softphone
Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. The Jabber client can be used as a software or cloud phone. Just as you would with your office phone, you can answer, place, transfer, and initiate conference calls from your extension using Jabber. Jabber is available for Windows, Mac, iOS, and Android. Connecting remotely to your phone system may require a virtual private network (VPN) client, or your organization may use Cisco Expressway to make secure connections without a VPN.
Using Your Desk Phone at Home
Companies that have Cisco Expressway will be able to bring Cisco 7800 and 8800 series phones home. They can register phones securely back to the corporate phone system. To power the phone, you will need a power supply or power injector. The phone can also directly connect to a home router. If your phone is compatible, you can login with Mobile and Remote Access (MRA) through Cisco Expressway using the following procedure:
- Restart the phone and press Enter when asked to scan a QR code.
- Press the ABC softkey to switch to alpha entry.
- Enter the domain, which would be the same domain you use for email (ex. syseng.com) and click continue.
- Enter your Windows username and password and press Sign In.
- Your phone should now register as if it was in the office.
If you have a home office with a VPN back to the corporate network, connecting your phone to your VPN device (this may require a power pack) is all that should be necessary.
Call Flow Adjustments
Since many of us are working remotely, you may need to make some adjustments to Call Flow. Common adjustments can include:
- Adding additional users to hunt groups to improve capacity.
- Sending calls to automated attendants for self-service instead of live answer.
- Setting up a conference calls with large numbers of employees.
If you have issues or questions about your Cisco phone system configuration, please reach out to your Systems Engineering Account Manager. You can also connect with us at 888.624.6737 or [email protected].
Steve Pizzo is a Solutions Architect at Systems Engineering. Prior to his current role, Steve was on the Network Engineering team for 15 years. He works with both customers and sales to develop network, security, wireless, and collaboration solutions.
Stay current on the news and events to keep your remote workforce productive and secure by visiting our COVID-19 Resource Portal.
Installation instructions
Activating the Zoiper License: (Zoiper Business Edition Only)
If you are using Zoiper Business Edition, an activation screen will appear on the first startup. Please fill in the email address you used to purchase Zoiper as the 'username field'. You can find the password in the mail that was sent to you directly after your purchase.
Activate online
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Toast titanium 10 for mac free download. If your computer is connected to the Internet, you can activate your copy of Zoiper automatically by clicking on the Activate online button. Zoiper will contact our licensing server and download the needed license files.
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If your computer requires the use of a manually configured http proxy server, zoiper will automatically use the proxy as configured in the mac os X preferences.
Activate offline
If your computer is not connected to the Internet or a firewall is blocking access to our licensing server, the “Activate offline” - button can be used. Clicking on the button will generate a file that contains some details that are unique for your computer and the version of Zoiper that you are trying to register. The filename contains the name of your computer. How to install mods for darkest dungeon mac. It will look like this:
Open your file browser (Finder);
Select Go -> Go to Location and open this location:
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Send an email with the PCNAME.certificate file attached to [email protected];
Close the instructions window.
Our server will send you a file named certificate. Please place it next to the PCNAME.certificate file and start your Zoiper. Note that the certificate file needs no extension.
Silent installers for mass deployments.
If you would like to install Zoiper without the need for user interaction, but with a progress indicator, use these command line options to the zoiper installer. (You will need to adjust the name based on the installer you are using).
Activation errors
In case the username and or password is incorrect, an error message will be shown and the application will exit. Please restart the application and try again.
If all went fine, this notice should appear, you are now ready to use the application
Configure Microphone and Speaker
Zoiper comes with a built-in Audio Wizard for easy configuration of your microphone and Speaker.
You may access this Audio Wizard by:
- Clicking on the speaker icon on the bottom right
- Clicking on the Settings menu in Zoiper and selecting Audio Wizard
Zoiper will configure your Speakers first.
Click on the “start the test” – button.
If your speakers are configured and connected properly, you should hear a ringing sound. If you do, please click on the Yes button and move on to the Microphone step.
If no ringing sound was heard, please make sure your speakers are connected properly and powered on and if needed change the selected audio device on the bottom of the page to a different one and try again by clicking on the “no” – button.
Click on the “Test your microphone” – button to start recording your voice.
If the selected microphone is connected properly, you should see the volume meter move when speaking into the microphone. If the volume meter is not moving, please check your cabling and make sure the proper audio device is selected in the Device section on the bottom of the page.
Configuring a SIP, IAX or XMPP account
Now that the audio devices are configured, it is time to move on to the configuration of the server you want to use. This could be a VoIP provider, your office PBX or a public XMPP provider such as Facebook.
Click on the Settings menu and select “create a new account”.
Account Type
A new page will appear to select the type of account you want to make. This will usually be SIP, unless your VoIP provider or system administrator instructed you otherwise
Crack do nfs mw chomikuj. Select the type of account you want to configure and click on the “Next” – button.
Tip: Please visit http://oem.zoiper.com for more information on how to make things easier for your users by providing them with a preconfigured or preprovisioned Zoiper. This will bypass all tedious configuration tasks for the end user and will allow the user to make calls immediately after the installation.
Credentials
Your provider or system administrator should have provided you with a username, password and possibly a hostname.
Fill in the username on the first line and the password on the second line.
If your administrator provider you with a domain, proxy, registrar, hostname, outbound proxy or server field, please fill enter it on the last line.
Fill in the username on the first line and the password on the second line. The username could look like:
or:
or:
or:
The password will typically be a random string, usually with a combination of lowercase and uppercase characters and some number like:
This field will typically look like:
or:
or in case of a PBX might look like:
Account name
Please enter a name to identify this account; you are free to give it any name of your liking.
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When you are done, click on the “next” – button. Zoiper will now try to figure out the best way to connect to the VOIP server.
Troubleshooting
In case the account wizard is unable to automatically configure your account, this could be due to a variety of reasons.
Most common reasons are:
- The server hostname does not exist or is incorrect.
- The username or password is incorrect.
- The server is not responding or a firewall is blocking the access.
- The account needs additional configuration to register
Please verify the information you have entered and try again.
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If you are sure the information are correct and want to save the information and want to complete the configuration manually, click on “I know what I am doing, save this information anyway”.
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See also Preferences -> Accounts.